What should I do if I have not received the purchased content?

Normally, you would receive the purchased in-game content immediately upon purchase. If you do not receive the item or Gold in time after payment, please do not make the same payment again; the last order may be delayed due to network issues. You can try to restart the game and check again to see if the relevant item or Gold has arrived. If you still have not received the purchased content after a certain period of time, you can troubleshoot as follows:

1. Check whether the payment amount has already been deducted from your credit card or bank account. 

2. Visit the payment platform to check the payment records or check the email linked to the payment account to see if you have received an email notification of the order details.

3. If the payment amount was deducted and you have received the order details in the email, please take a screenshot of the order information and send it to our customer service; we will verify the issue and re-issue the corresponding items as soon as possible.

Note: The order screenshot provided to customer service should include key information such as order ID, order time, and payment amount. The verification process could be delayed if any information mentioned is missing.